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Information on Returns and Refunds ACANTHUS
Return Policy:
1.1. We offer a 7-day return guarantee for all products purchased on our site. If you are not satisfied with your purchase, you can return the product within 7 days from the date of purchase for a full refund or exchange.
1.2. The returned product must be in its original condition, unused, and contain all original parts and accessories. If the returned product is not in its original condition, we may charge you a restocking fee.
1.3. We do not accept returns for customized products or underwear for hygiene reasons.
Return Process:
2.1. To start the return process, the user must contact our customer service.
2.2. The user must provide the following information: order number, product description, reason for the return, and whether they want a refund or a replacement.
2.3. Once the return request is received, we will send the user detailed instructions for shipping the returned product.
Shipping the Returned Product:
3.1. The user is responsible for the shipping costs of the returned product, unless the return is due to an error on our part or a defective product.
3.2. The user is required to carefully package the product to protect it during transport.
3.3 We recommend using a trackable shipping method to return the product. We are not responsible for products lost or damaged during shipping.
Product Inspection:
4.1. Once the returned product is received, we will carry out an inspection to verify the condition of the product.
4.2. If the product meets the return conditions, we will proceed with the requested refund or replacement.
Refund Options:
5.1. If the user requests a refund, we will process the refund within 14 days of receiving the returned product.
5.2. The refund will be made using the same payment method used for the purchase.
5.3. The refund may take a few business days to be processed and appear in the user's account.
5.4. We cannot refund the original shipping costs or the return shipping costs, unless the returned product was damaged or defective.
Replacements:
6.1. If the user requests a replacement, we will ship the new product as soon as possible, subject to availability.
6.2. If the product requested for replacement is not available, we will offer an alternative refund or credit for future purchases.
Exceptions:
7.1. In case of defective or damaged products, please contact our customer service immediately to arrange an appropriate solution.
7.2. We reserve the right to refuse a return if the above conditions are not met or if the return is made after the indicated period.
Changes to the Policy:
8.1. We reserve the right to modify this Return Policy at any time. All changes will be effective immediately after the publication of the new version of the Return Policy on our website.
8.2. Continued use of our website after the publication of the new version of the Return Policy will constitute acceptance of the changes made.